Refund Policy

Fair, transparent, and student-first. We stand behind the accuracy and quality of HenceProve.

Last Updated: June 19, 2026

Risk-Free Exam Preparation

We believe in outcomes. Try HenceProve Pro risk-free. If you are not satisfied with your test analytics or score growth, we make refunds straightforward.

30-Day Money-Back Guarantee

If you genuinely practice on HenceProve for 30 days and your predicted score or rank does not show improvement, we offer a 100% full refund with no hassle.

  • Attempt at least 5 full-length or chapter-wise CBT mock tests.
  • Review AI weakness analysis recommendations for your target exam.
  • Submit refund request within 30 calendar days of subscription purchase.

Fast Processing SLA (5–7 Business Days)

Once approved, refunds are credited back to your original payment method without delay.

  • UPI, Net Banking, and Credit/Debit Card payments refunded directly via payment gateway.
  • Confirmation email sent with transaction ID immediately upon refund initiation.
  • Zero hidden cancellation charges or administrative deduction fees.

Non-Refundable Services

To maintain platform fairness, a small subset of custom services are excluded from refunds once delivered.

  • Custom 1-on-1 expert mentoring calls after the session has been conducted.
  • Enterprise bulk student licenses after institutional onboarding is complete.
  • Services requested past the 30-day guarantee window.

How to Request a Refund

Requesting a refund takes less than 2 minutes. Send an email from your registered email address to our billing team:

Email: billing@henceprove.com

Subject Line: Refund Request — [Registered Email Address]

Include: Registered Name & Order Transaction ID